Last updated: October 2025
Welcome to Lutloo.com. These Terms & Conditions (“Terms”) outline the rules and guidelines for using our website and purchasing our products. By accessing or shopping with Lutloo, you agree to these Terms. Please read them carefully.
1. General Information
Lutloo is an ecommerce platform based in Dubai, UAE.

We specialize in authentic hydration products including Stanley bottles, tumblers, mugs, Hydro Flask, Owala, Tyeso, Lululemon, and Bottled Joy.

Our brand promise is simple: Stay Cool. Stay Ready.

2. Product Authenticity & Availability
All products sold on Lutloo.com are 100% authentic and sourced directly from verified suppliers.

We do not sell fakes, replicas, or knock-offs.

Product availability is subject to stock. We reserve the right to limit quantities or withdraw items at any time.

3. Pricing & Payment
Lutloo guarantees premium hydration gear at the lowest prices in the UAE, up to 20–30% cheaper than competitors.

Prices listed on our website are in AED (United Arab Emirates Dirhams).

Payments can be made securely via debit/credit card, online payment gateways, or other methods available at checkout.

We reserve the right to update prices at any time, but confirmed orders will always honor the price at the time of purchase.

4. Shipping & Delivery
Lutloo delivers across the UAE.

Standard delivery times are 2–5 business days depending on location.

You will receive a confirmation email with tracking details once your order is dispatched.

Shipping fees, if applicable, will be shown at checkout.

5. Returns & Replacements
We stand behind our products. If an item is defective or damaged, you are eligible for a free replacement within 2–3 business days of notifying us.

Replacement requests must be submitted within 7 days of delivery.

Products must be unused, in original packaging, and accompanied by proof of purchase.

Certain items such as straws and cleaning accessories may not be eligible for return due to hygiene reasons.

6. Warranty
All Stanley and partner products come with durability guarantees.

Lutloo’s replacement policy is in addition to any manufacturer warranties.

Warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

7. Use of Website
You agree to use Lutloo.com for lawful purposes only.

You may not misuse the website for fraudulent activities, hacking, spamming, or spreading malicious software.

We reserve the right to suspend or block access to customers violating these rules.

8. Intellectual Property
All content on Lutloo.com, including text, logos, graphics, images, and design, is the property of Lutloo or its licensors.

You may not copy, reproduce, or distribute content without written permission.

9. Limitation of Liability
Lutloo is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

Our liability is limited to the value of the product purchased.

10. Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates.

Any disputes shall be subject to the jurisdiction of the courts in Dubai, UAE.

11. Changes to Terms
Lutloo reserves the right to update or modify these Terms at any time.

Updated Terms will be posted on this page with the “Last Updated” date.

Continued use of the website constitutes acceptance of updated Terms.

12. Contact Us
For any questions regarding these Terms & Conditions, please contact us:
Lutloo, Dubai, UAE
Email: info@lutloo.com
Phone: +971 54 478 9029