Last updated: October 2025

At Lutloo, your trust means everything to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us on Lutloo.com. By using our website, you agree to the practices described here.

  1. Information We Collect

When you shop or interact with us, we may collect:

  • Personal Information: Name, email address, phone number, billing/shipping address, and payment details.

  • Account Information: Login credentials if you create an account.

  • Order Information: Products purchased, order history, and delivery preferences.

  • Technical Information: IP address, browser type, cookies, and usage data for site performance and analytics.

  1. How We Use Your Information

We only use your data to provide the best shopping experience:

  • To process and deliver your orders quickly.

  • To manage your account and provide customer support.

  • To send updates about orders, products, or promotions (only if you’ve opted in).

  • To improve our website, services, and product offerings.

  • To comply with legal and regulatory requirements in the UAE.

  1. Sharing Your Information

We value your privacy and never sell your data. However, we may share information with:

  • Trusted Service Providers: Payment gateways, delivery partners, and IT support who help us serve you.

  • Legal Authorities: If required by UAE law to comply with investigations or legal processes.

  1. Cookies & Tracking Technologies

Lutloo uses cookies to enhance your browsing experience. These small files help us:

  • Remember your preferences (like cart items).

  • Analyze site traffic and improve performance.

  • Personalize content and offers.

You can manage or disable cookies in your browser settings, but some features may not work correctly without them.

  1. Data Security

Your security is our priority. We use industry-standard measures such as:

  • SSL encryption for all transactions.

  • Secure payment gateways.

  • Restricted access to personal data within our team.

Still, no system is 100% secure. While we work hard to protect your data, we encourage you to keep your account details private.

  1. Your Rights

As a Lutloo customer in the UAE, you have the right to:

  • Access and review your personal data.

  • Request corrections or updates to your information.

  • Request deletion of your account and personal data (subject to legal or financial obligations).

  • Opt out of marketing communications at any time by clicking “unsubscribe” in our emails.

  1. Third-Party Links

Our website may include links to third-party sites (such as blogs, partners, or payment providers). We are not responsible for their privacy practices, so we recommend reviewing their policies separately.

  1. Children’s Privacy

Lutloo does not knowingly collect personal information from children under 13. If you believe your child has shared information with us, please contact us so we can delete it immediately.

  1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. Updates will be posted on this page with the “Last Updated” date.

  1. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out:

Lutloo, Dubai, UAE
Email: info@lutloo.com
Phone: +971 54 478 9029