Contact us - lutloo.com

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Are all your Stanley bottles 100% authentic?

Yes, every Stanley bottle we sell in the UAE is 100% authentic and sourced directly from verified Stanley suppliers. We never deal in copies, replicas, or factory rejects, only genuine, high-quality bottles. Before shipping, every product is inspected to ensure it meets Stanley’s original standards for durability and design. At Lutloo, authenticity and trust come first, which is why thousands of UAE customers count on us for real Stanley hydration gear.

How long does delivery take across the UAE?

We deliver to all Emirates in the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, and Ras Al Khaimah. Most orders arrive within 2 to 4 working days, depending on your area and courier service. Once your order ships, you’ll receive a tracking link so you can follow it every step of the way. We know how important fast delivery is, especially in the UAE heat, so we make sure your Stanley bottle or tumbler reaches you quickly and safely.

What if my bottle leaks or gets damaged?

If your Stanley cup, tumbler, or water bottle leaks, arrives damaged, or doesn’t meet expectations, we’ll replace it for free within 2–3 days. There’s no long waiting or complicated process. Simply send us a quick message with your order details and a photo, and our friendly support team will take care of the rest. We built Lutloo on reliability and trust, and we mean it. Your satisfaction matters just as much as the product itself.

Do you offer returns or refunds?

Yes, Lutloo offers easy returns and refunds across the UAE. If you’re not happy with your purchase, you can return or exchange it within 7 days of delivery, as long as it’s unused and in its original packaging. Once we receive your item, you can choose between a fast refund or replacement, whichever suits you best. We believe shopping for authentic Stanley bottles should always feel safe, simple, and fair.

How can I reach your support team?

You can reach our team through our website contact form, WhatsApp, or email, whichever is easiest for you. We reply to all messages within 24 hours, often much sooner. Whether you need help choosing the right Stanley bottle size, tracking your delivery, or requesting a replacement, our UAE-based team is always ready to assist. At Lutloo, we don’t just sell bottles, we build long-term trust through real support and care.

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